.png){kind=tracking}
Frequently ask questions
Got questions? We've got answers! Check out our FAQs to get the information you need about our top-quality cleaning services. And don't forget to visit our terms and conditions page for more details on our policies.
Yes, we currently offer our cleaning services across the island of O'ahu.
The length of time needed to clean a property depends on several factors, such as the size of the property, the level of cleaning required. Average cleaning jobs are around 4 hours, but may sometimes go up to 8 hours.
We adore furry friends and little ones, but we know that they may need extra care during our cleaning sessions. To ensure their safety and comfort, please inform us in advance if you have pets or children. We generally avoid touching children's toys to maintain their organization and familiarity, so kindly let us know if we should avoid any particular items.
Yes, we will do our best to accommodate your preferred time for the cleaning service. However, please note that specific time slots are subject to availability.
While our cleaning services are comprehensive, we have specific restrictions on the items we can clean.
We do not handle biohazardous materials, such as blood, feces, vomit, and other substances that typically come from humans.
Furthermore, we abide by a closed-door policy and will not enter closed rooms, even if unlocked. As part of our commitment to safeguarding your valuables, we never touch entire sections of your property where valuables are in plain sight, such as a desks containing jewelry, money, or other valuable items. We kindly request that you notify us if you have any concerns about the items in your space that require special attention.
We recognize that there may be times when you need to change or cancel your cleaning appointment. To ensure consideration for all parties, kindly provide at least 24-hour notice if you would like to reschedule or cancel your cleaning service.
We recommend booking your cleaning session at least 24 hours in advance to ensure availability. However, we understand that emergencies happen and will do our best to accommodate last-minute requests.
We take pride in our work and want to ensure that you are completely satisfied with our cleaning services. If you have any complaints or feedback, please contact us immediately so we can address the situation.
We will do our best to work around unexpected events that may affect the cleaning schedule. If a change is necessary, we will contact you as soon as possible to reschedule the appointment.
We understand that schedules can change unexpectedly. Please contact us as soon as possible if you need to make changes to your cleaning plan. We will do our best to accommodate your request.
We take COVID-19 very seriously and have implemented strict cleaning and safety protocols to ensure the health and safety of our customers and staff. Please visit our website for more information on our COVID-19 policies and procedures.
We offer a range of discounts, including cash discounts for those who prefer to pay in cash, as well as referral discounts for those who recommend our services to others.
Please notify us in advance so our ShinyBee cleaners can arrange for parking in your area.
Your presence during the cleaning session is not required, but we do ask that you ensure our team can access the property and that any pets are secured.
We bring all necessary cleaning supplies and equipment to ensure a seamless experience, so you don’t have to worry about a thing. However, if on-site resources are available, we’re happy to use them to maximize efficiency and reduce waste.
We accept Stripe, Venmo, and cash as payment methods, and payment is required upon completion of the cleaning service.
Every team we dispatch includes a dedicated team lead responsible for assigning tasks, strategizing with the team, and inspecting the final work.
The team lead conducts a thorough review of the property and ensures that every area meets ShinyBees' quality standards. No payments are released until the lead approves the work, providing both accountability and consistency. As part of the process, the team lead signs off on a completion report, attesting that the project is completed.
Prepare the property by ensuring clutter is cleared and inform us of any specific areas requiring extra attention.
If the property will be vacant, please provide entry instructions, such as key lockbox codes, and ensure alarms are disarmed. Let us know if any rooms should be skipped or if there are special requests—we’ll handle the rest.
Yes, you may request additional services or changes to the cleaning plan during the session, and our team will do their best to accommodate them.
If there is an issue with the cleaning service, please contact our customer support team and we will address the matter promptly.
While gratuity is not expected, it is always appreciated. If you would like to leave a tip, you may do so directly to the cleaning staff or include it with your payment.
We are currently accepting applications for ShinyBee cleaners! Join the network and stay tuned for updates on new opportunities.
ShinyBee cleaners earn a share of the project reward, divided evenly among all team members. Whether two or ten cleaners are assigned, everyone walks away with fair pay. Those with prior experience in hotel, janitorial, or cleaning work may also qualify for higher-paying opportunities.
No problem. ShinyBee cleaning jobs are additional pop-up opportunities you can layer on top of your existing client schedule.
Usually not. The team lead typically provides tools and supplies, but larger equipment, like ladders, can be coordinated beforehand.
We always maintain a waitlist of cleaners ready to step in. Cleaners must stay until the project ends—leaving early means forfeiting the reward.
We welcome all applications to join the ShinyBee network but prioritize experienced independent cleaners and those with housekeeping backgrounds from hotels.
Once you're in the network, you’ll receive notifications about new opportunities. For early updates and quick communication, we’ll manage access through a private Facebook group, where members can stay informed and engage with upcoming projects.
ShinyBee cleaning projects have no fixed duration—completion time depends entirely on the team’s efficiency, skills, and thoroughness. Some jobs may wrap up in 2 hours, while others could take up to 8. The reward stays the same, encouraging teams to work strategically and efficiently without compromising quality.
No. ShinyBee jobs are flexible, pop-up opportunities based on availability and need.